ɫ����Performance Solutions™

Headquartered in the southeast U.S. and with facilities spread across the country and globe, this aerospace company is renowned for designing, developing, manufacturing, marketing, and servicing business jet aircraft. Ever since they partnered with ɫ����in 2010, we’ve provided the all-encompassing facility services they need to ensure their teams can always perform—and their planes can always take to the skies.

The Challenges

As the maker of some of the world’s most advanced jets, this manufacturer demands a brand-representative level of service throughout their facilities. Service that can keep up with their 24/7/365 operations without interruption—and keep it all properly maintained and at peak cleanliness.

Prior to ABM’s involvement, the manufacturer’s facility service providers were experiencing performance issues, inconsistent management, and high employee turnover. The client sought out a single provider that could set up a reliable Computerized Maintenance Management System (CMMS), self-perform the majority of their needed facilities services, and manage any subcontractors.

The manufacturer’s facilities include government-regulated environments and restricted areas, which adds an additional layer of complexity to their wide range of facilities: Manufacturing plants, R&D labs, testing centers, completion centers, service centers, warehouses, corporate offices and executive areas, employee cafeterias, off-site hiring centers, and other mixed-used environments. And with structures that were built anywhere between 1964 and 2022, each facility has varying needs.

Quick Stats

• Founded in 1958
• 13,000 employees
• 2,000 aircraft produced to date
• Non-stop, 24/7/365 operations
• 60 buildings total
• 7 million sq. ft. of facilities
• Structures built between 1964 & 2020
• Spread out across 8 cities in 7 U.S. states
• International presence in 4 countries
• ɫ����handles nearly their entire U.S. portfolio
• 475+ ɫ����experts work onsite taking care of their facilities
• ɫ����partner since 2010

The ɫ����Performance Solutions

To take care of the manufacturer’s 60 buildings—7 million sq. ft. in total—our ɫ����Performance Solutions team created a customized offering that’s the next evolution of consolidated facility services.

ɫ����trained a team of over 475 experts to deliver dedicated facility maintenance, janitorial services, landscaping and groundskeeping, heating and cooling service, pest control, retention pond maintenance and water treatment, and many other facility services—including higher-level critical asset lifecycle management.

ɫ����also offers continuing education courses—such as Stationary Engineer and Boiler Operations and EPA CFC 608 Certification—for onsite team members. This not only hones their skills and expertise to continuously improve the quality of service they provide, but it also helps them develop as professionals so they can further advance their careers.

Using a singular project management method to encompass all their locations as a unified portfolio, ɫ����gave the manufacturer one contract, one invoice, one point of control, and one source of accountability for all their facility services.

ɫ����Solutions Provided

• Central Plant Maintenance and Operations
• Janitorial
• Landscaping and Groundskeeping
• Walkway, Parking Lot, and Roadway Maintenance
• Elevator Maintenance
• Exhibitions and Decorations
• Facility Subcontract Management
• Facility and Lifecycle Equipment Assessments
• Project Management
• Warranty Administration
• Energy Savings Consultation

“This is more than services—it’s solutions and a dedicated team that performs. And we back up what we achieve with all the data you need, delivering actionable insights that drive continuous improvement.“
— Mark Deal Vice President, ɫ����Performance Solutions

Outcomes and ROI

Using its scale, network, and speed-to-service, ɫ����was able to consistently create immense value for the manufacturer—all to deliver the greatest gains and ROI—by achieving and exceeding key KPIs for:

• Critical equipment uptime
• Work order completion and delivery
• Preventative maintenance
• Employee safety
• Quality scores
• Administrative services
• Customer support and satisfaction scores

We performed Facility Condition Assessments to determine how well their equipment and assets were performing—documenting any pre-existing conditions and looking at the full life cycles of their assets, both individually and holistically. This gave them critical visibility into their operation and the ability to hone their capital planning, as more preventative maintenance means less reactive maintenance.

We then used a CMMS to develop reports on the manufacturer’s work plans, service frequency, repair information, and more. We also integrated it with their third-party inventory management vendor, enabling the manufacturer to have better data on their material use consumption and planning.

And, on top of that, we worked with the manufacturer to pilot new innovations—like autonomous vacuums and robotic mowers to maintain grounds that best reflect their brand—all helping to support their business and sustainability objectives.

In short, we backed up our achievements with all the data the manufacturer needed, delivering actionable insights that drove continuous improvement. As a result, ɫ����went from being a siloed services provider with a fixed prescribed headcount to a consultative partner making facility service recommendations and delivering custom solutions based on current and impending customer needs.

Moreover, due to our elevated level of service, the manufacturer has since awarded ɫ����a new contract, one that includes additional sites across five new states, encompassing nearly all of the manufacturer’s U.S. facilities portfolio.

The ɫ����Performance Solutions Difference

For this leading aviation manufacturer—and for clients in diverse industries—ɫ����Performance Solutions is driving measurable and meaningful value with a suite of facility services customized to their needs. All while generating cost efficiencies across the entire lifecycle of their portfolio of facilities and prioritizing the most impactful outcomes.

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“ɫ����is more than a service provider — they’re a true strategic partner to us and an integral part of our operations. We rely on their expertise both in our day-to-day and as event-driven needs arise, such as with emergency prep, contingency planning, and weather events like tropical storms that are a regular occurrence in the southeast U.S. ɫ����is generally our first responders with any issue that occurs on our many campuses.“
— Vice President of Real Estate and Facilities, Global Aerospace Manufacturing Company

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ɫ����is the proud recipient of this aerospace company’s 2017 Supplier of the Year Award, given in recognition of our total value chain, administrative services, delivery and customer support.