Multinational Consumer Electronics, Software, and Online Service Provider

This technology company wanted a facility services partner that matched their own high standards. See how ABM鈥檚 approach to janitorial and specialty services helped enhance company image and employee engagement.

October 3, 2019
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Technology & Manufacturing Case Study: Multinational Consumer Electronics, Software, and Online Service Provider

Attention to detail is critical to this global technology company. Widely recognized as an innovator in cutting-edge software and online services, this leading manufacturer of computers and consumer electronics is well-known for bringing distinctive, high- quality products to market. When it came to keeping their Texas campus comfortable 24/7 for their talented employees, they needed a flexible janitorial partner ready to play at their level.

Challenge

In the very competitive high-tech sector, high standards are key to attracting and retaining the most skilled employees and producing the most innovative solutions. This attention to quality extends to maintaining aesthetically pleasing facilities and offering the latest amenities.

To compete for talent in the high-tech sector, companies build workplace cultures that attract and retain innovative employees.

This company鈥檚 state-of-the-art Texas campus houses executive briefing centers, high-end open work environments and shared spaces, a wellness center with medical offices, a gym, multiple caf茅s, and more.

The corporate vision for this campus required the same attention to detail for health, safety, and sustainability as was put into developing products.

To better reflect this vision, it was crucial to find a long-term, stable provider of scalable facility services with competency in innovation and technology to help ensure the employee work environment is always clean, comfortable, and sustainable.

Solution

The incumbent contractor was unable to meet quality requirements or the needs of a growing campus, so the search was on for a facility partner with the ability for excellence and smooth transitions. Based on our reputation for high-quality, customized service, 色花堂was chosen to create a janitorial program that would help align the Texas campus with its corporate vision.

色花堂now provides around-the-clock janitorial services for the entire campus. A 24/7 model better meets the needs of the employees, who tend to work long, non-traditional hours. ABM鈥檚 management team developed a proactive staffing model that flexes with the site鈥檚 dynamic work levels and delivers consistently high levels of service.

For example, customized restroom cleaning adapts to high, medium, and low use, protecting quality and maximizing productivity. Adding service for parking garages elevated their brand image while helping to extend the life of the company鈥檚 facility assets.

Through customized training (innovated around the issue of out-of-scope services), labor is better leveraged and costs are driven down. 色花堂employees are trained to address cleaning issues when they spot them, not just according to the cleaning schedule. For example, if a member of the cleaning staff sees a smudge anywhere, it is cleaned immediately, without waiting for the regularly scheduled cleaning frequency.

As one of the most innovative businesses in the world, the company often expresses an interest in trying the latest cleaning equipment. 色花堂is able to leverage its relationships with equipment manufacturers to offer the most cutting-edge cleaning technology.

Since sustainability is a key initiative for this company, 色花堂supports that goal with 色花堂GreenCare庐, a program that uses green cleaning products, equipment, and processes where appropriate.

Attention to detail is critical to this global technology company. Widely recognized as an innovator in cutting-edge software and online services, this leading manufacturer of computers and consumer electronics is well-known for bringing distinctive, high-quality products to market. When it came to keeping their Texas campus comfortable 24/7 for their talented employees, they needed a flexible janitorial partner ready to play at their level.

Benefits

ABM鈥檚 attentive, proactive services ensure cleanliness, aesthetic appeal, and sustainability to help create a world-class environment for innovative talent. Its Texas facilities meet the high expectations for cleanliness and sustainability, as well as the company鈥檚 exceptionally high aesthetic standards. In fact, one visiting executive remarked that the campus sets the standard for the company鈥檚 other facilities globally.

Because of how happy the company is with ABM鈥檚 service, they have expanded the contract to include additional services such as pressure washing and technician services.

By working closely with company leaders, 色花堂has:

  • Helped extend the life of the company鈥檚 facilities through proactive maintenance and cleaning;
  • Acted as eyes and ears for maintenance issues, reporting on issues seen as 色花堂team members work within and outside of the buildings;
  • Reduced costs by incorporating out-of-scope work in the agreement;
  • Supported the company鈥檚 zero waste initiative by ensuring recycling and other waste is properly routed;
  • Improved employee satisfaction and retention through a consistently clean, comfortable, and sustainable campus; and
  • Transitioned numerous new facilities seamlessly without disruption.

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